What are the Boundaries for a Web Hosting Support?

Web Hosting Support

Web hosting services are the base element of a website, all the files of a website resides on the web hosting server. Apart from storing the website files, a web host also provides following features like – custom website design, email clients, FTP server, multiple domain names, extra bandwidth support, unlimited disk storage support etc. All these different forms of services are combined in order to provide a flawless web hosting service. That’s a complicated setup, can go wrong any time. When things are going out of order the customers are supposed seek help of the web hosting support. But the web hosting support people are also bound to provide support within a boundary. Not everything regarding your website is a problem that they are supposed to solve.

Web Hosting Support

So what are the boundaries for a web hosting support?

The Initial Communication – Support Ticket

A support ticket is the confirmation slip for the acknowledgement of some problem. When you launch a support ticket; that means you are seeking the support team’s help regarding some matter. The support ticket will contain the time of lodging the complaint, nature or your problem and estimated time the customer support might need to get back to you. Modern day customer support tickets are automated, the automated script redirects the ticket directly to the concerned support department.

The support ticket can clearly indicate what boundary the support team is supposed to maintain. If there’s a drop down list of problem category and your problem doesn’t fit into any of those, then maybe you are not at liberty to ask for help in the support window. Or, maybe you have failed to assume the actual problem.

List of Common Services & User Agreement

Few common services are provided by all the web hosting companies. For example – maintenance of accounts, financial activities, hardware related troubles, domain and bandwidth management etc. are directly under the service category. If anything goes wrong in the provider’s end – they are bound to provide you support and alternate backup plans for prolonged troubleshooting times.

However, things that goes wrong in your end like wrong coding and scripting, third party plugin error, security breach due to your nuisance or content corruption, data loss due to the user’s fault etc. – in such cases the provider may provide you suggestions, but the support team is not bound to resolve the problems for you.

For the detailed policy regarding customer support, read the user agreement before signing up with a company.

Hardware Malfunction May not be Covered

Many web hosting providers don’t provide any data coverage or insurance if the data stored on their hosting server is lost due to hardware malfunction in their end. That is an understandable business policy. But if you require added protection in your data storage, then look for a company that covers all liabilities under their customer support policy.

Get Discount on Signing up for Hosting Providers

Most web hosting companies spread hosting coupons on their affiliate websites in order to attract more customers. If you are unsure about the customer support boundaries of a specific company, you may consider having a test run with the company using such coupons.


For transparency between the user and the company, the best policy is to read the user agreement thoroughly. Existing user feedbacks can also provide the necessary visualization about a hosting company’s support boundaries.

Web Hosting Providers Can Enhance SEO

Enhance Seo

Modern day webmastering takes a lot of patience and duty to be done. SEO is one old school but yet most effective technique of making a website available to its respective class of visitors. Despite the website’s target customers and perspective of making money; SEO is a must in the to-do list. The ultimate goal of most websites is to reach people through search engines; if SEO doesn’t exist then the goal becomes obsolete.

Enhance Seo

Web hosting providers’ goal is to provide the hosting space for a website, but they can be really helpful guiding a webmaster through their SEO requirements as well.

SEO in the Drift

To get how search engine optimization works, it’s pretty much important to study the search engine technology thoroughly and keep updated with the updates Google release in a regular interval. Basically, the search engines look for keywords and phrases when they make a search in its most basic form, later on complex stuff like the page rank and website quality comes. Web hosting providers can help pull up the page rank to a higher position by providing higher bandwidth, faster page loading, better management of content-heavy websites and more secured environment for every visitor to all the websites.

Why is it very important to stay in the first page, or at least in the first 3 pages of the search results? Because an average user of Google won’t go beyond the first page to look for a website; 3 pages at most in highly desperate cases. Results after page 3 are mostly useless and they just show up for the sake of showing up. If the hosting provider doesn’t do their job properly in the first place, then every other objective of SEO goes out of order.

Page Loading Speed

According to the latest updates in Google’s Page Speed Algorithm, it is highly important how fast a webpage loads. Bandwidth is an important factor and there are other aspects like faster CPU, dedicated IP and faster data storage drives that contribute to fast loading of a website. For better optimization, Google Page Speed tool may be used. When Google ranks a webpage in their search result pages, they check such factors very thoroughly. A poorly hosted website will never make it to the first page even if there are very high quality contents.

Advanced Web Optimization Tools

Not just the loading speed but the other optimization factors also count. Content-heavy websites are more prone to crashing. On the other hand, websites on shared hosting often share one IP address which leads to diluted page ranking, or a crashed website. All of these make a website look very bad to Google’s judgmental criterions.

For efficient management of all these factors, there are third party monitoring tools that could be installed on in web hosting server. Web hosting servers can enhance SEO by allowing installation for such tools.

To-Do: Pick out the Best Hosting Provider

If SEO and website rank matter, despite the cost choose an outstanding web hosting provider. Speaking of pricing, initial months could be discounted using hosting coupons and they are easily available all across the cyberspace. If SEO doesn’t matter to you, just host a website on any hosting server and take a chill pill.


SEO has become old, yet it never runs out of order. The technique only adapts to all the latest crucial updates Google throws at the webmasters,it’sthe webmasters who must abide by the rules in order to survive.